Today we have moved towards a more socially connected society. The usage of Social Media today is growing faster than any before. It’s spanning from socializing with friends to an involvement between the persons inside the companies and institutions. Social Media is a powerful tool for user engagement. Social Media has been used for service evaluation and understanding the user need. In addition, it is used by many companies to get their customer feedback and suggestions to build a better product or service, or for improving on some product and services. Furthermore, many companies today use Social Media to enhance the communication and collaboration between their employees who geographically distributed.